VENDOR POLICY
Effective Date: June 2026
Last Updated: June 2026
Welcome to Alada.com.bd, a multi-vendor e-commerce marketplace in Bangladesh. This Vendor Policy governs the relationship between Alada.com.bd (“Platform”, “Alada”, “we”, “our”, or “us”) and all registered vendors, merchants, dealers, suppliers, service providers, and sellers (“Vendor”, “Seller”, or “You”) who list and sell products or services through the platform.
By registering as a Vendor on Alada.com.bd, you acknowledge that you have read, understood, and agreed to comply with this Vendor Policy. Vendor policies commonly require accurate registration, lawful products, fulfillment responsibilities, and compliance with marketplace rules.
Alada.com.bd – One Platform for Every Need, Every Business, and Every Opportunity.
1. Vendor Eligibility
To become a Vendor on Alada.com.bd, you must:
-Be at least 18 years old.
-Possess legal authority to sell products or services.
-Provide accurate registration information.
-Maintain valid contact and banking information.
-Comply with all applicable laws and regulations of Bangladesh.
Alada.com.bd reserves the right to approve, reject, suspend, or terminate any vendor account at its sole discretion.
2. Vendor Registration & Verification
Vendors may be required to provide:
-National ID (NID), Passport, or other valid identification.
-Trade License (if applicable).
-TIN/VAT registration information (where applicable).
-Business information and contact details.
-Bank or Mobile Financial Service account details.
All information submitted must be accurate, complete, and up-to-date.
Providing false or misleading information may result in immediate suspension or termination of the vendor account.
3. Products and Services
Vendors may sell approved products and services within permitted categories including:
-Food, Grocery & Beverages
-Fashion & Lifestyle
-Health & Beauty
-Health Care & Pharmacy
-Electronics & Gadgets
-Books, Stationery & Gift Items
-Home & Kitchen
-Sports & Fitness
-Baby & Kids
-Automotive
-Agriculture & Pet Supplies
-Professional Services
-Digital Services
-Other approved categories
All products and services must comply with applicable laws, regulations, and platform requirements.
4. Prohibited Products and Services
Vendors are strictly prohibited from listing or selling:
-Illegal products
-Counterfeit or fake products
-Stolen goods
-Narcotics and controlled substances
-llegal weapons and explosives
-Fraudulent products or services
-Gambling-related products or services
-Products violating intellectual property rights
-Adult or obscene materials prohibited by law
-Any item restricted under Bangladeshi law
Alada.com.bd reserves the right to remove any listing without prior notice.
5. Product Listings
Vendors must ensure that:
-Product titles are accurate.
-Product descriptions are truthful and complete.
-Product images accurately represent the product.
-Pricing is correct and transparent.
-Stock availability is regularly updated.
-Product specifications are accurate.
Misleading information may result in penalties, listing removal, or account suspension.
6. Pricing and Promotions
-Vendors are responsible for setting their own product and service prices.
-Vendors must honor prices displayed on approved listings.
-Artificial price inflation, deceptive discounts, or misleading promotions are prohibited.
-Alada.com.bd may run promotional campaigns and marketing activities that involve participating vendors.
7. Order Processing and Fulfillment
Vendors must:
-Process orders promptly.
-Maintain sufficient inventory.
-Deliver products within the promised timeframe.
-Package products securely.
-Provide shipment and tracking information when available.
-Maintain professional customer service standards.
Repeated delays or order cancellations may result in penalties or account suspension.
8. Product Quality Responsibility
The Vendor is solely responsible for:
-Product quality
-Product authenticity
-Product safety
-Product warranties
-Product legality
-Service quality and completion
Alada.com.bd acts solely as a marketplace facilitator and is not the manufacturer, supplier, or owner of vendor products unless specifically stated otherwise.
9. Returns, Refunds, and Replacements
Vendors must comply with the platform’s Return & Refund Policy.
Where applicable, vendors are responsible for:
-Handling return requests.
-Providing replacements for defective products.
-Approving eligible refunds.
-Resolving customer complaints promptly.
Costs arising from vendor errors may be charged to the vendor account.
10. Vendor Commission & Fees
-Alada.com.bd may charge commissions, subscription fees, service fees, advertising fees, payment processing fees, or other applicable charges.
-Applicable fee structures will be communicated through the Vendor Dashboard, official announcements, or separate agreements.
-Alada.com.bd reserves the right to revise fees with prior notice.
11. Payments and Settlements
-Vendor earnings will be calculated after deducting applicable commissions, fees, refunds, chargebacks, and penalties.
-Payouts will be processed according to the platform’s payout schedule.
-Alada.com.bd may temporarily hold payments in cases involving disputes, suspected fraud, policy violations, or pending returns.
12. Customer Communication
Vendors shall:
-Communicate respectfully with customers.
-Respond to customer inquiries promptly.
-Avoid abusive, misleading, or inappropriate behavior.
-Not solicit customers to complete transactions outside the platform.
Off-platform transactions intended to avoid platform fees are prohibited.
13. Intellectual Property
Vendors warrant that:
-They own or have the legal right to use all uploaded content.
-Product images, descriptions, logos, and trademarks do not infringe third-party rights.
-By uploading content, vendors grant Alada.com.bd a non-exclusive right to display, promote, and market such content for platform operations.
14. Marketing Rights
Vendors authorize Alada.com.bd to:
-Promote products and services on the platform.
-Use product images and descriptions in advertisements.
-Feature products in marketing campaigns, newsletters, social media promotions, and other advertising materials.
No additional compensation shall be payable unless separately agreed.
15. Vendor Performance Standards
Alada.com.bd may monitor:
-Order fulfillment rate
-Cancellation rate
-Return rate
-Customer satisfaction
-Response time
-Policy compliance
Consistent poor performance may result in warnings, penalties, listing restrictions, or account suspension.
16. Fraud Prevention
Vendors must not engage in:
-Fake orders
-Fake reviews
-Review manipulation
-Price manipulation
-Payment fraud
-Identity fraud
-Misleading advertising
Any fraudulent activity may result in immediate account termination and legal action.
17. Suspension and Termination
Alada.com.bd may suspend or terminate vendor accounts for:
-Policy violations
-Fraudulent activities
-Excessive customer complaints
-Sale of prohibited products
-Repeated order fulfillment failures
-Legal or regulatory violations
Termination may result in removal of listings and withholding of funds pending investigation.
18. Limitation of Liability
Alada.com.bd provides marketplace technology and related services.
To the maximum extent permitted by law:
-Vendors remain solely responsible for their products and services.
-Alada.com.bd shall not be liable for indirect, incidental, or consequential losses arising from vendor operations.
-Vendors agree to indemnify and hold harmless Alada.com.bd from claims arising from their products, services, or conduct.
19. Policy Updates
Alada.com.bd reserves the right to modify this Vendor Policy at any time.
Updated versions will be published on the platform and become effective immediately upon publication unless otherwise stated.
20. Contact Information
For vendor-related inquiries, please contact:
Email: vendo@alada.com.bd
By registering as a Vendor on Alada.com.bd, you acknowledge and agree to comply with this Vendor Policy and all related marketplace policies, terms, and guidelines.