DELIVERY POLICY
Delivery Policy – Alada.com.bd
Last Updated: June 2026
Welcome to Alada.com.bd, Bangladesh’s multivendor e-commerce platform connecting customers with trusted sellers across a wide range of products and services. This Delivery Policy explains how orders are processed, shipped, and delivered.
1. Delivery Coverage
Alada.com.bd delivers products and services throughout Bangladesh, subject to the availability of delivery services in the customer’s area.|
Delivery is available for products from categories including but not limited to:
-Food, Grocery & Beverages
-Fashion & Lifestyle
-Health & Beauty
-Health Care & Pharmacy
-Electronics & Gadgets
-Books, Stationery & Gift Items
-Home & Kitchen
-Sports & Fitness
-Baby & Kids
-Automotive
-Agriculture & Pet Supplies
-Raw Materials and Industrial Products
-Various Professional and Digital Services
2. Order Processing Time
-Most orders are processed within 1-3 business days after order confirmation.
-Some products may require additional processing time depending on stock availability, customization requirements, vendor location, or product type.
-Orders placed on weekends or public holidays may be processed on the next business day.
3. Estimated Delivery Time
Delivery times may vary depending on the product category, vendor location, courier availability, and destination.
| Delivery Area | Estimated Delivery Time |
|---|---|
| General/Normal | 1-3 Business Days |
| Major Cities | 2-5 Business Days |
| Other Districts | 3-7 Business Days |
| Remote Areas | 5-10 Business Days |
For fresh food, prepared food, grocery items, medicines, or urgent services, delivery time may differ according to the vendor’s delivery schedule.
4. Delivery Charges
-Delivery charges are determined based on product weight, size, category, delivery location, and courier rates.
-Different vendors may have different delivery charges.
-The applicable delivery fee will be displayed during checkout before payment confirmation.
5. Multi-Vendor Orders
Since Alada.com.bd operates as a multi-vendor marketplace:
-Products ordered from multiple vendors may be delivered separately.
-Separate delivery charges may apply for products from different vendors.
-Delivery schedules may vary depending on each vendor’s fulfillment process.
6. Food, Grocery & Perishable Products
For food, grocery, beverages, and other perishable products:
-Customers are requested to receive and inspect the products immediately upon delivery.
-Delivery times may vary based on product freshness requirements and vendor operations.
-Certain perishable products may not be eligible for return once delivered, except in cases of damage, defects, or incorrect delivery.
7. Health Care & Pharmacy Products
For healthcare and pharmacy-related products:
-Customers may be required to provide valid prescriptions where applicable.
-Delivery availability may vary based on regulatory requirements and product restrictions.
-Certain medical products may not be returnable due to health and safety regulations.
8. Service Delivery
For digital, professional, or on-demand services:
-Delivery refers to the completion of the service, appointment, consultation, digital file, or agreed work.
-Service timelines will be specified by the respective vendor or service provider.
-Service completion times may vary depending on project scope and customer requirements.
9. Delivery Delays
While we strive to ensure timely delivery, delays may occur due to:
-Natural disasters or adverse weather conditions
-Political unrest or transportation disruptions
-Public holidays
-Courier service limitations
-Vendor stock shortages
-Unexpected operational issues
Alada.com.bd and its vendors will make reasonable efforts to keep customers informed regarding significant delays.
10. Order Tracking
Where available, customers may track their orders through:
-Their Alada.com.bd account dashboard
-SMS notifications
-Email updates
-Courier tracking systems
-Tracking availability may vary depending on the vendor and delivery partner.
11. Failed Delivery Attempts
A delivery may be considered unsuccessful if:
-The customer is unavailable at the delivery address.
-The provided contact number is unreachable.
-The delivery address is incorrect or incomplete.
-The customer refuses to accept the order without valid reason.
-Additional delivery charges may apply for re-delivery requests.
12. Inspection Upon Delivery
Customers are encouraged to:
-Check product packaging upon delivery.
-Verify product quantity and condition.
-Report any visible damage, missing items, or incorrect products within 24 hours of receiving the order.
13. Limitation of Liability
Alada.com.bd acts as a marketplace platform connecting customers and vendors. Delivery responsibilities may be shared between vendors, logistics partners, and Alada.com.bd.
While we work to ensure reliable delivery services, we cannot guarantee delivery times under circumstances beyond our reasonable control.
14. Contact Us
For delivery-related inquiries, please contact:
Email: support@alada.com.bd
Our customer support team will assist you regarding order status, delivery issues, and related concerns.
By placing an order through Alada.com.bd, you acknowledge and agree to this Delivery Policy.